IMPORTANT

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns must be pre-approved by customer service to obtain an RA number.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Returns are subject to a 20% Restocking Fee.

HOW TO SHOP at PastPens.com

Getting Started

You don’t need to register or log in to browse our online shop and add products to your basket. It is easy and simple to purchase here at PastPens.com. All you need is to follow the following steps to place an order. If you experience any problems, contact us via email and we will be able to help.

Currency Selection

We accept the following currencies: US Dollars ($) & Pounds Sterling (£). Simply choose the icon on the right hand side to view the price and pay in your selected currency.

We also accept bitcoin. The amount of mBTC will be calculated with present exchange rate; with some premium. Please contact us for further info and arrangement. 

Adding items to your basket

Adding an item in your basket is as simple as a click of the mouse. Add items to your basket by using the ‘ADD’ button on the summary page; or ‘Buy Now’ button on each product page. As all items are ‘ONE OF A KIND’, the ‘ADD’ and ‘Buy Now’ buttons are only shown on items available for sales. A basket summary is shown at all times towards the top right of the page showing the number and total value of items in your basket. You can view My basket at any time by clicking the ‘shopping cart’ icon. You can also store your watch list temporarily by clicking on the ‘heart’ to add to ‘Wish List’, which shows the summary at top right corner of the page.

Checking Out

As long as you have items in you basket you can check out at any stage going to My Basket page. You can go to My Basket page by clicking on the shopping cart icon . On this page, you have to select your shipping location and ways of delivery to finalise your order. Click on the CHECKOUT button of the page and follow the steps to complete your purchase.

DELIVERY

We ship internationally for free. We aim to despatch your items within 24 hours of receiving your order. 

Please allow for 7-10 working days from the date of despatch for your order to arrive. 

Express Delivery

If you require faster service, you can choose express delivery FedEx. Fedex is charged at flat-rate USD30 or equivalent in other currencies; and the delivery time is approx 1-4 days. Please contact us if you need this.

METHODS OF PAYMENT

There are 3 different ways to make your payment. The options are available as you proceed through the payment steps.

PayPal

You can pay us directly with your PayPal account.

Credit / Debit Card

We accept Visa, Master, Solo, Maestro and American Express. You will be redirected to PayPal for payment processing. You don’t need to have account with PayPal. It is safe and secure.

Bank Transfer

If you choose to pay via direct bank transfer, we will email you the bank details upon order placed.

RETURNS

We are sorry that we don’t accept returns.

SECURE SHOPPING

Your privacy is important to us. Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you. Your credit card details will not be recorded.

We understand that security is one of the most significant concerns during an online transaction. Your details will be transferred to us via a secure SSL connection. You can feel rest assured that your transaction is secure and protected.